Privacy Policy

1. Information we collect

Depending on how you use Serlify, we may collect information you provide, information generated by your use of the service, and information received from service providers:

• Account and sign-in details: name, email address, profile image, account credentials and account identifiers. If you choose Google sign-in, Google provides account information such as your name, email address, profile image and Google account identifier. We use this Google information to authenticate you and create or maintain your Serlify account; we do not use it for advertising.
• Orders and customer service: customer name, phone number, optional email, delivery address or pickup/delivery details, order items, quantities, selected options, order value, notes, promotion details and order status. We also receive information you send when you contact us or a seller.
• Seller and storefront information: seller account and business contact details, store name and address or service area, listings, images, inventory, prices, order and subscription information, and content you choose to publish.
• Usage and device information: pages and products viewed, interactions with storefronts, a visitor or session identifier, browser and device information, IP address, referrer and approximate location such as city or country. Store-visit analytics use request information, including IP address, user-agent and referrer; an IP geolocation lookup may be made through IP-API to derive approximate location.
• Payment and subscription information: details about seller plan purchases and transaction status. Seller subscriptions are processed through Paystack. Buyer orders currently record cash on delivery; we do not represent that Serlify processes buyer card payments for those orders.

2. How we use information

We use information as reasonably needed to:

• provide, operate, secure and improve Serlify, including account sign-in, storefronts, product discovery, shopping carts and seller tools;
• create and manage orders, pass relevant order details to the seller, support fulfilment and delivery, and send order-related notices;
• process seller subscriptions, payments, account support and service communications;
• understand storefront and product usage, produce seller-facing analytics, troubleshoot errors and prevent fraud or misuse;
• respond to requests, enforce our terms, comply with legal obligations and protect users, Serlify and the public.

3. When information is shared

We may share relevant information with:

• The seller handling your order: order-related customer details, including name, phone number, any email or delivery information you provide, items ordered and notes, so the seller can confirm and fulfil the order. The seller may contact you about that order and handles the transaction under its own practices.
• Service providers: providers that help us operate the service, including Google for sign-in, Paystack for seller subscription payments, Resend for email delivery, SMS Online GH for SMS delivery, IP-API for approximate IP geolocation, and Cloudflare R2 for seller-uploaded media storage. These providers process information according to their own terms and privacy practices and the services we request.
• Other users and the public: seller profile and storefront content, listings, reviews or other information that sellers or users choose to make public.
• Authorities and other parties: where required by law, to respond to valid legal process, protect rights and safety, investigate suspected misuse, or support a business transfer or restructuring, subject to applicable law.

We do not sell personal information for money. We do not use Google user data for advertising, sell it, or disclose it to third parties except as needed to provide sign-in, comply with law, or as described in this policy. We do not use Google information to build advertising profiles.

4. Cookies, local storage and analytics

Serlify and its authentication components may use cookies or similar technologies to maintain sign-in sessions and service functionality. Our site also stores shopping cart and product-like information in your browser's local storage, and a session identifier for product-view measurement in session storage. Store and product views may be recorded for service functionality and analytics. You can clear browser storage or adjust browser settings, but some features may then not work as intended.

5. Retention and security

We keep information for as long as reasonably necessary to provide the service, manage accounts and orders, meet legal or accounting requirements, resolve disputes, and enforce agreements. Retention periods vary by type and context; information may remain in backups or records required for legitimate operational or legal purposes after an account request. We use safeguards intended to protect information, but no online service or transmission can be guaranteed completely secure.

6. Your choices and requests

You can review or update certain profile details through available account settings. You may ask us to access, correct or delete personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. These rights are subject to applicable law, identity verification and any information we must retain. We do not currently provide an automated buyer-account deletion tool. To make a privacy request, contact us using the details below and include the account email or phone number concerned. We will review and respond to the request.

7. Children and external links

Serlify is intended for people able to enter into transactions under applicable law and is not designed for children. If you believe a child has provided personal information, contact us so we can review the matter. Storefronts and links may lead to services operated by other parties; their privacy practices are governed by their own policies.

8. Changes to this policy

We may update this policy as our service or legal requirements change. We will post the current version on this page and revise the date above. Where required, we will provide additional notice or obtain consent for material changes.

9. Contact us

For privacy questions, requests or concerns, contact Serlify on WhatsApp at +233 20 525 7954. Please do not send passwords, one-time codes or full payment credentials.